Thank you for choosing us for your gardening needs! We strive to provide the best resources to help you care for your plants. If you’re not completely satisfied with your purchase, we are here to assist you.
Returns:
- You have 30 calendar days from the date of purchase to request a return or refund.
- Due to the nature of our products, which include digital guides, video lessons, and other online content, returns are only applicable if the product is defective or if there was an error in the content provided.
- To be eligible for a return, the product must be unused and unopened, and the content (guides, videos, etc.) must not have been accessed or downloaded.
Refund Process:
- If you’re not satisfied with your purchase, please reach out to our customer service team at info@floweringaroma.site with your order number and a brief description of the issue.
- We will evaluate your request and, if applicable, initiate a full refund or provide you with an alternative solution.
- Digital products (e.g., PDF guides, video lessons) can only be refunded if you haven’t accessed the content or if the content is found to be defective or missing.
- Once a refund is processed, it will be credited to your original payment method within 5-7 business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges:
- As our products are digital, exchanges are not available. However, if there is an issue with the content (e.g., a technical problem, missing material), we will gladly provide a replacement or update for the purchased guide or video lesson at no additional cost.
Non-Returnable Products:
- Digital content (guides, video lessons) that has already been accessed, downloaded, or opened.
- Customized content, such as personalized plant care advice or consultations, is non-refundable.
Damaged or Defective Products:
- If you believe the digital content you purchased is defective (e.g., broken links, missing files, etc.), please contact us within 7 days of purchase. We will work to resolve the issue by providing you with a corrected file or offering a refund if necessary.
- For video lessons, if you experience issues with streaming or access, let us know, and we will resolve the issue or provide an alternative.
How to Request a Refund or Report an Issue:
To start a return, request a refund, or report any issues with your purchase, please contact our customer service team at:
Email: info@floweringaroma.site